Job Openings

A 2nd Cup is looking for friendly, energetic, compassionate individuals looking to use their coffee shop skills and experience to fight human trafficking in Houston.

Job Openings

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Barista

Job Summary:

The barista is responsible for serving all products with friendly, individualized attention toward each customer. He/she is also responsible for educating customers about our premium coffees and other menu items. The barista is the main point of contact with the customer and is, therefore, the main source of information about our mission. The barista is expected to be well-trained on how to increase customer knowledge on the issue of human trafficking and point them to our events, resources, and information that can help them learn more and get involved. The barista fulfills any other duties the on-duty manager assigns and represents A 2nd Cup in a professional and compassionate manner.

SERVICE:

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items.
Works to educate customers about the issue of human trafficking in Houston in a light, friendly tone.
Directs customers to events, resources, and our calendar to further their involvement in fighting human trafficking.
Reports all customer complaints to the manager on duty.
Responds proactively to prevent customer service situations.
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
Answers customer questions regarding coffee blends, preparation, product sourcing, and freshness.
Sells and serves baked goods and miscellaneous food items to customers.
Maintains efficient, friendly service.

PRODUCT:

Ensures that all customers are educated on our products and services.
Maintains the highest quality, consistent product standards and proficiently prepares all drink items striving for the highest quality possible.
Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
Develops an understanding of our menu items and the purpose of fair trade and communicates that effectively with customers.
Has a working knowledge of the kitchen menu and seasonal menu items. Makes recommendations and upsells products.
Is able to identify allergens and dietary restrictions in kitchen menu items.

ENVIRONMENT:

Restocks shelves as necessary.
Routinely cleans the bar area, floor, windows, grinders, takes out the trash, and other assigned duties.
Assists in the distribution of weekly shipments.
Reports potential safety hazards to the manager on duty.
Reports all employee accidents to the manager on duty.
Informs manager on duty of any operational inconsistencies.

QUALIFICATIONS:

Entry-level position.
May work special events, as needed.
Maintains positive morale and professional attitude.
Must be able to work overtime, as needed.
Excellent verbal and written skills.
Well-organized, detail-oriented and able to multi-task.
Regularly required to stand, walk, talk, hear and lift/move items up to 30 lbs.
Regularly required to handle food and hot beverages.

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Barista

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