Job Openings

A 2nd Cup is looking for friendly, energetic, compassionate individuals looking to use their coffee shop skills and experience to fight human trafficking in Houston.

Job Openings

Click a position name to learn more.

Barista

Job Summary: 

The barista is responsible for serving all products with friendly, individualized attention toward each customer. He/she is also responsible for educating customers about our premium coffees and other menu items. The barista is the main point of contact with the customer and is, therefore, the main source of information about our mission. The barista is expected to be well-trained on how to increase customer knowledge on the issue of human trafficking and point them to our events, resources, and information that can help them learn more and get involved. The barista fulfills any other duties the on-duty manager assigns and represents A 2nd Cup in a professional and compassionate manner.

SERVICE:

  • Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items.
  • Works to educate customers about the issue of human trafficking in Houston in a light, friendly tone.
  • Directs customers to events, resources, and our calendar to further their involvement in fighting human trafficking.
  • Reports all customer complaints to the manager on duty.
  • Responds proactively to prevent customer service situations.
  • Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
  • Answers customer questions regarding coffee blends, preparation, product sourcing, and freshness.
  • Sells and serves baked goods and miscellaneous food items to customers.
  • Maintains efficient, friendly service.

PRODUCT:

  • Ensures that all customers are educated on our products and services.
  • Maintains the highest quality, consistent product standards and proficiently prepares all drink items striving for the highest quality possible.
  • Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
  • Develops an understanding of our menu items and the purpose of fair trade and communicates that effectively with customers.
  • Has a working knowledge of the kitchen menu and seasonal menu items. Makes recommendations and upsells products.
  • Is able to identify allergens and dietary restrictions in kitchen menu items.

ENVIRONMENT:

  • Restocks shelves as necessary.
  • Routinely cleans the bar area, floor, windows, grinders, takes out the trash, and other assigned duties.
  • Assists in the distribution of weekly shipments.
  • Reports potential safety hazards to the manager on duty.
  • Reports all employee accidents to the manager on duty.
  • Informs manager on duty of any operational inconsistencies.

QUALIFICATIONS:

  • Entry-level position.
  • May work special events, as needed.
  • Maintains positive morale and professional attitude.
  • Must be able to work overtime, as needed.
  • Excellent verbal and written skills.
  • Well-organized, detail-oriented and able to multi-task.
  • Regularly required to stand, walk, talk, hear and lift/move items up to 30 lbs.
  • Regularly required to handle food and hot beverages.
• Barista

Prep Cook

Job Summary: 

The Prep Cook is responsible for preparing fresh food in an efficient manner as well as performing specific cleaning tasks. This position requires the ability to multi-task between prepping, cooking, and cleaning. As a member of the BOH Team, you are responsible for preparing food items with attention to detail, proper cooking technique, and set menu standards/packaging.

Product:

  • Completes daily tasks set by management.
  • Maintains the highest quality, consistent product standards.
  • Responsible for the preparation of food items ranging from merchandised food items, catering orders, pastries, and syrups.
  • Prepares and packages food items according to set recipes and procedures.
  • Continually practices proper first in - first out (FIFO) procedures.
  • Works with staff to maintain loss and waste records.

 

Environment:

  • Communicates all problems, shortages, or breakages to supervising manager.
  • Maintains the cleanliness and sanitation of the kitchen, refrigerators, freezers, dry storage, and equipment.
  • Is responsible for cleaning the kitchen properly after every shift which includes, but is not limited to: properly cleaning and putting up BOH dishes, sweeping floors, putting up all food, taking out the BOH trash, and washing and sanitizing all surfaces.
  • Reports potential safety hazards to supervising manager. 
  • Follows safety procedures set in place by management and listed in the manual.
  • Maintains personal hygiene in accordance with the Houston Health Department’s standards for Food Service Employees.
  • Attends and participates in all scheduled meetings.

Qualifications:

  • Proven experience as a prep cook
  • Food Safety Manager’s Certification (Can be obtained within 30 days of employment)
  • Manual dexterity able to operate cutting tools and kitchen utensils
  • A team player with good communication skills
  • High school diploma or equivalent is desirable; Training from a culinary school will be an asset
  • Must be able to work weekends, evenings and special events as needed. 
  • Well-organized, detail-oriented and able to multi-task. 

  • Effective problem solving/decision-making abilities. 

  • Must be able to lift 30lbs

MISC:

  • Salary will be competitive and based upon experience.
• Prep Cook

Application

A 2nd Cup is an equal opportunity employer. We recruit, hire, train and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability or any other status protected by state or federal law.

Job Application
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IMPORTANT: PLEASE READ CAREFULLY BEFORE ACCEPTING

I understand, certify, and agree as follows: 1) All statements made by me or in this application are completely true and accurate. I further understand and agree that any false statements, misrepresentation or omission of facts(s) in this application or other required or submitted supporting documents (such as resume, letters of reference, diploma or educational transcripts) shall be considered sufficient cause for denial of employment or discharge from employment, regardless of when such misrepresentation or omission is discovered. 2) I hereby authorize A 2nd Cup to make a thorough investigation into my background and to communicate with any of my prior employers, educational institutions, references, or other organizations to ascertain any pertinent facts or opinions regarding my prior employment, educational or general background. I further authorize any and all of my prior employers to release to A 2nd Cup any and all facts, opinions, or documents, regarding my prior employment. I release from all liability all persons or companies supplying such information, I further indemnify A 2nd Cup against any liability which might result in making such investigation into my background. 3) I understand that nothing contained in this employment application or in the granting of an interview is intended to create an employment contract between A 2nd Cup and myself. No promises or guarantees regarding employment or continuing employment have been made to me, and I understand that no promise or guarantee is binding upon A 2nd Cup unless made in writing by the President or Executive Vice President. If an employment relationship is established, I understand that my employment is an “at will” basis, and may be terminated at any time by me or A 2nd Cup with or without cause, and with or without advance notice, without liability of any kind to A 2nd Cup or myself. I also agree that if hired, I may be subject to various employment policies and house rules as set forth in the Employment Handbook. I understand and agree that the provisions of any such handbook are merely guidelines and not intended to be contractual. I also agree that such provisions may be changed at any time, with or without notice, in the complete discretion of A 2nd Cup 4) I agree to all of the consents, authorizations and releases which I have made in this documents shall be irrevocable during the period of my employment should I be hired by A 2nd Cup By my signature below, I certify I have read this document completely and understand it fully or have obtained all necessary explanations from A 2nd Cup before accepting this acknowledgement.

Acknowledgement