Job Openings

A 2nd Cup is looking for friendly, energetic, compassionate individuals looking to use their coffee shop skills and experience to fight human trafficking in Houston.

Job Openings

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Barista

Job Summary:

The barista is responsible for serving all products with friendly, individualized attention toward each customer. He/she is also responsible for educating customers about our premium coffees and other menu items. The barista is the main point of contact with the customer and is, therefore, the main source of information about our mission. The barista is expected to be well-trained on how to increase customer knowledge on the issue of human trafficking and point them to our events, resources, and information that can help them learn more and get involved. The barista fulfills any other duties the on-duty manager assigns and represents A 2nd Cup in a professional and compassionate manner.

SERVICE:

Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks, and food items.
Works to educate customers about the issue of human trafficking in Houston in a light, friendly tone.
Directs customers to events, resources, and our calendar to further their involvement in fighting human trafficking.
Reports all customer complaints to the manager on duty.
Responds proactively to prevent customer service situations.
Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
Answers customer questions regarding coffee blends, preparation, product sourcing, and freshness.
Sells and serves baked goods and miscellaneous food items to customers.
Maintains efficient, friendly service.

PRODUCT:

Ensures that all customers are educated on our products and services.
Maintains the highest quality, consistent product standards and proficiently prepares all drink items striving for the highest quality possible.
Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
Develops an understanding of our menu items and the purpose of fair trade and communicates that effectively with customers.
Has a working knowledge of the kitchen menu and seasonal menu items. Makes recommendations and upsells products.
Is able to identify allergens and dietary restrictions in kitchen menu items.

ENVIRONMENT:

Restocks shelves as necessary.
Routinely cleans the bar area, floor, windows, grinders, takes out the trash, and other assigned duties.
Assists in the distribution of weekly shipments.
Reports potential safety hazards to the manager on duty.
Reports all employee accidents to the manager on duty.
Informs manager on duty of any operational inconsistencies.

QUALIFICATIONS:

Entry-level position.
May work special events, as needed.
Maintains positive morale and professional attitude.
Must be able to work overtime, as needed.
Excellent verbal and written skills.
Well-organized, detail-oriented and able to multi-task.
Regularly required to stand, walk, talk, hear and lift/move items up to 30 lbs.
Regularly required to handle food and hot beverages.

Training Coordinator

JOB SUMMARY:

The Brazen Coffee Trainer is responsible for cultivating strong coffee knowledge and skills for all team members at A 2nd Cup, including Brazen Barista job training participants. The Brazen Coffee Trainer will be part of the shop leadership team, promoting the values of our economic empowerment programs for survivors of human trafficking, shaping the quality of all coffee related products, directing the growth and expansion of our coffee program, and building the culture of the shop. As the Brazen Coffee Trainer, you will be the coffee specialist, continually developing and training yourself in the art of coffee to continually improve our drink products, maintain the highest quality standards, and provide our customers with impeccable service. By engaging more deeply in the coffee community, continuing to expand your knowledge and expertise around coffee, and building relationships with all incoming FOH staff members, you will be the go-to person for all coffee-related operations and instrumental in shaping the growth and quality of A 2nd Cup.

BRAZEN PROGRAM RESPONSIBILITIES //

Research, outline, and develop all coffee curriculum and training labs
Build training modules, resources, and schedules for all Brazen Barista participants
Continuously evaluate training program curriculum and structures for effectiveness
Evaluate participant progress and comprehension of learning objectives through feedback and coaching
Work alongside Economic Empowerment Manager to support participant growth, success, and learning related to all aspects of employment preparation
Collaborate with Program Staff to create, observe, and track metrics for success
Build relationships in the coffee industry to facilitate internship/employment opportunities
Assist in planning and attending graduation celebrations for Brazen participants

TRAINING AND DEVELOPMENT //

Assists in the development of the FOH training manual and associated training tools.
Provides ongoing training and development to all team members with regards to coffee brewing techniques, milk steaming, quality customer service, product knowledge and operating standards.
Supports the implementation of ongoing human trafficking awareness training for all staff, including intersectional issues, allies, up to date statistics and figures, and impact reports.
Demonstrates the ability to lead, effectively communicate and champion A 2nd Cup’s culture, values, customer service goals, and standard operating procedures.
Builds morale and team spirit by fostering a work environment where team member input is encouraged and valued.
Continually develops team members and measures team member performance on a regular basis.
Deepens A 2nd Cup engagement within the larger local coffee community.
Coordinates on-going training opportunities for all FOH staff members.
Continually evaluates opportunities for growth and expansion of A 2nd Cup’s coffee program.

MANAGER DUTIES //

Partners with Social Enterprise Manager to create and update weekly staffing schedules
Serves as liaison and is available on-call to all front of house staff for problem resolution on a daily basis
Upholds and enforces company policies including uniform policy, tardiness, etc.
Is a key-holder and opens and closes the shop as scheduled.
Checks event calendar; sets up and cleans up for events that occur during shift and makes sure that all catering for events is accurate and set out in a timely manner.
Is the point person for event organizers and makes sure that all sound and technical equipment is working correctly.
Ensures the safety of staff and cafe guests.
Reports potential safety hazards, operational inconsistencies and employee accidents to the shop manager.
Responsible for reporting any equipment malfunctions to shop manager.
Relays important information to all Shift Leads via Slack and/or through verbal communication at shift change.

PRODUCT //

Ensures that all customers and baristas are educated on our products and services.
Maintains the highest quality, consistent product standards.
Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
Develops an understanding of our menu items and the purpose of fair trade and communicates that effectively with customers.
Continues to educate themselves on the various types of coffee, tea products, blends, roasts, etc and shares this information with baristas.
Proficiently prepares all drink items, trains baristas on proper drink preparation and promotes the highest quality possible.
Ensures that the merchandise area is neat, tidy, and restocked.

THE PERKS //

$18.00/hour up to 40 hours per week
Health + Dental Insurance partially paid by A 2nd Cup
Short-term + long-term disability
Life insurance
Training and professional development opportunities

REQUIREMENTS //

Well-organized, detail-oriented and able to multitask.
Regularly required to stand, walk, talk, hear and lift/move items up to 40 lbs.
Must have a Food Manager’s Certification or be willing to receive training.
Previous experience in training, teaching, coaching and/or development preferred
A strong desire to use skills and experience to fight human trafficking in Houston
A willingness to learn and implement trauma-informed and strengths-based relational processes
Ability to work with high-need clients including those with a complex trauma history, mental health concerns, substance use, poverty, lack of access to food or housing, etc.
Internally motivated and comfortable working independently to complete projects and tasks.
Willingness to be flexible and adaptable to change, responsive to the needs of the team and workplace.
A 2nd Cup is deeply committed to inclusivity and representing the diversity of the communities we serve. We welcome applicants from all backgrounds.

Job Openings

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Job Openings

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Prep Cook

Barista

Development Specialist

Social Enterprise Specialist

Outreach Specialist

Training Coordinator

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